PAYMENT METHODS

KATRA Studio supports payments with credit card, ApplePay, Google Pay and PayPal. During checkout you will be offered ApplePay method as default. Select “Other Payment Methods” to enter your shipping address and choose from a full list of available options.

SHIPPING METHODS & COSTS

KATRA Studio currently ships to Norway and non-EU customers.

Due to the new EU Packaging and Packaging Waste Regulation (PPWR) that went into full effect on August 12, 2026, the administrative reality of shipping to EU is currently insurmountable. Unfortunately the bureaucratic burden required for shipping across EU borders is more than our small business can sustain at the moment. I am looking forward to changes in regulations that will facilitate simplified compliance.

Please contact if you have questions about shipping arrangements.

RETURNS AND REFUNDS

You can return your order within a 14-day timeframe. Items must be unworn, with no signs of usage, damage and in original packaging. Self-inflicted damages to jewelry will not be accepted as returns. If the jewelry was damaged during delivery, please take a picture of the damaged goods.

CARE TIPS

Every item produced by KATRA is made with care and hand-selected materials. Expect normal wear and tear over time such as diminishing rhodium plating on sterling silver. Avoid improper use and care of jewelry such as exposing it to harsh surfaces, moisture, detergents, skincare, haircare and other cosmetics that may lead to discoloration. Do not hesitate to get in touch if you have questions about care tips.

Natural oxidation is consistent with normal usage due to skin contact or exposure to air. Use polishing cloth and professional jewelry cleaner to remove the signs of oxidation from sterling silver. It is highly recommended to store jewelry in original packaging or jewelry-appropriate storage to preserve its original appearance as long as possible.