PAYMENT METHODS

We support payments with credit card, ApplePay, Google Pay and PayPal. During checkout you will be offered ApplePay method as default. Select “Other Payment Methods” to enter your shipping address and choose from a full list of available options.

SHIPPING METHODS & COSTS

We ship to Austria, Belgium, Bulgaria, Croatia, Czechia, Cyprus, Denmark, Estonia, France, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. Free of charge.

We combine orders if possible.

Is your country not on the list? Please contact us if you have questions or need special shipping arrangements. We will try our best to accommodate your request.

RETURNS AND REFUNDS

You can return your order within a 14-day timeframe. Items must be unworn, with no signs of usage, damage and in original packging. Self-inflicted damages to jewelry will not be accepted as returns. Please contact us for arranging a return. You will be refunded as soon as package has reached our destination.

DAMAGES

We carefully package all orders to make sure they arrive safely to your destination. If the jewelry was damaged during delivery, please take a picture of the damaged goods and contact us. We will take care of the issue and find a best solution to the situation together with you.

CARE TIPS

Every item produced by KATRA is made with care and hand-selected materials. Expect normal wear and tear over time such as diminishing gold and rhodium plating on sterling silver. Avoid improper use and care of jewelry such as exposing it to harsh surfaces, moisture, detergents, skincare, haircare and other cosmetics that may lead to discoloration. Do not hesitate to get in touch with us if you have questions about care tips.

Natural oxidation is consistent with normal usage due to skin contact or exposure to air. Use polishing cloth and professional jewelry cleaner to remove the signs of oxidation from sterling silver. We highly recommend to store our jewelry in original packaging or jewelry-appropriate storage to preserve its original appearance as long as possible.